#Yellow pages customer service how to
Having the name, address and phone number of your business consistently listed across the internet is very important for local SEO and how to rank your Google Places/My business page.īut it’s not as if people head straight to the Yellow Pages and conduct a search. Our client’s businesses and websites are listed in their respective Yellow Pages directory without paying for their service. If you choose not to use Yellow Pages online services, your website simply won’t appear at the top of their local directory listings. Just like in the Google search results, ads are at the top, which is fine. The listings in the red box are sponsored. That’s because they reserve the top spots in their directory listings for their paying clients. When you don’t use Yellow Pages online service, your listing in their directory for your product or services wont rank as high. Yellow Pages aren’t scammers but they will use scare tactics.Ī new client who was in talks with Yellow Pages was warned/threatened that their website would not be found in the search results. We believe contracts are a thing of the past. But not offering a guarantee on services along with a contract is a no-win situation for the client. But only after their contracts had ended. I’ll break down each of their services and give you a review of the work they do.īefore I do that, I want to mention a couple of things we see wrong with Yellow Pages online services.Ī few of our current clients have switched over from Yellow Pages online services. They offer Google Adwords advertising, SEO and priority rankings in their online directories.
They’re working their way into the online marketing world. So let’s get to it! Death Of The Phone Book My goal is to provide you honest feedback like I did with this Yelp advertising review so you can make an informed decision. The answer is based off of the experiences auditing a few of our current client’s websites who switched from Yellow Pages online to work with us. Before I answer this question, be sure to read my review of YellowPages latest service offering called NetSync. I’ll answer this question over the course of this blog post. When I finally got to my manager, we had - more.A question we often get asked is “Is Yellow Pages online worth it?” They dont even try to hide their favortism. Meanwhile, the client is on hold this whole time with the most annoying a** piano solo thats way too loud and obnoxious. Could take 10 to 15 minutes before they do.if they do. However, you still have to wait for one of them clowns to get back to you. You had to ask a question in the chat and if they felt it was pertinent enough, they would reply to you. The only `support` we got a Microsoft Teams group chat with only 2 people to support 12 newbies. Euuuhhh it may be so obvious to you cause you been working here 3 years, we`ve been here barely 2 months wtf is your problem? And for some reason they forbidden us to call the helpdesk for support. Guy was extremely condescening and practically making fun of people who didnt understand a certain request. When the integration period started, they brought in the absolute worst person to help. At one point I thought he was about to have a mental breakdown. He really didnt seem like he wanted to be there.
Trainer kept going back and forth on useless material. Everytime someone had a question the answer was always `we will go through that later` but most of them were not covered. Throughout the `training` we mostly went through things that we would practically never use. The system is way too complexe for no reason. We had to beg the trainer to make us listen to a few calls before throwing us on the line with absolutely no clue of what the hell we are doing.
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